Last Updated: [December 2025]
1. Overview of Delivery Services
This Delivery and Shipping Policy outlines the terms under which Trendy Style Bags (“Company”, “we”, “our”) processes and dispatches orders placed through the website www.trendy-by-assil.com.
All products listed on our Website are available as ready stock and are prepared for dispatch after order confirmation. Delivery services are available within Lebanon and internationally, subject to courier availability and import regulations in the destination country.
2. Local Delivery (Lebanon)
For orders delivered within Lebanon, shipments are handled through our designated local delivery partners.
Standard delivery timeframe is 3–5 business days from order confirmation.
3. International Delivery
We offer international delivery to multiple destinations.
Shipping times vary by region, customs delay, and courier operations.
The standard estimated delivery timeframe is 7–10 business days from dispatch.
The Company does not guarantee specific delivery dates and is not responsible for courier delays or customs inspections outside our control.
4. Delivery Fees
Delivery fees depend on the destination and courier rates.
Shipping costs will be calculated and displayed at checkout before the order is completed.
If any additional fees apply, such as customs clearance or import duties, the customer will be responsible for paying those charges directly to the courier or governmental entity in the destination country.
5. Shipping / Courier Partners
We may work with local and international courier partners to ensure safe and timely delivery.
Courier selection may vary based on destination, availability, or logistical requirements.
Specific courier names may not always be disclosed in advance.
6. Customs Duties & Import Taxes
International customers are responsible for:
- Customs inspection fees
- Import taxes
- Duties
- Handling charges applied by customs authorities in their country
These charges are not included in product prices or shipping fees displayed on the Website.
If necessary, the courier or customs office will contact the customer directly for payment.
7. Proof of Delivery
Customers must retain proof of delivery where applicable, including:
- Signed delivery receipt
- Courier delivery confirmation
- Tracking evidence
This may be required for returns, warranty claims, payment disputes, or shipment verification.
8. Condition of Goods on Receipt
Customers are responsible for inspecting products immediately upon delivery.
If an item arrives damaged or incorrect, the customer must notify us within 24 hours of receipt via our official contact channels.
Items damaged due to improper handling after delivery are not eligible for refund, exchange, or replacement.
9. Delivery Issues or Delays
If an order is delayed due to courier misrouting, customs clearance, or force majeure circumstances, we will assist in tracking the shipment but cannot be held liable for delays beyond our control.
For delivery support, customers may contact us at:
info@trendy-by-assil.com
10. Missed Delivery Attempts
If a courier attempts delivery but is unable to complete it due to:
- Incorrect address
- Customer unreachable
- Refusal to receive the order
- No response to contact attempts
The courier may return the parcel or impose additional redelivery fees.
Any fees resulting from incomplete or incorrect delivery attempts are the customer’s responsibility.
11. Digital Services (Not Applicable)
We do not offer digital goods, event bookings, or online service reservations.
All products sold are physical merchandise.
Therefore, no digital confirmation delivery or access codes apply.
12. Order Confirmation & Dispatch Notification
Order confirmations and dispatch updates may be sent via:
Customers are responsible for ensuring correct contact details are provided during checkout.
13. Lost or Stolen Packages
Once a package is confirmed delivered by the courier, responsibility transfers to the customer.
We are not liable for:
- Parcels lost after delivery confirmation
- Theft from delivery location
- Failure to collect a delivered package
Requests for investigation must be handled with the courier directly.
14. Changes to Shipping Policy
This Policy may be updated or modified periodically.
Any updates will be published on the Website.
Continued use of the Website after updates indicates acceptance of revised shipping terms.
15. Contact Information
For shipping-related inquiries or support, contact us at:
Email: info@trendy-by-assil.com
Registered Address: العباسية – شارع العام, قضاء صور, Lebanon